Shipping Policies
Packaging
Items in your order will be packed as sustainably as possible to care for the Earth! The AYJ shop strives to use recycled, recyclable, and reusable materials whenever possible for shipping. See a full rundown of our practices here.
Processing Time
As the gratitude journals are handmade, please allow for 3-5 days of production time BEFORE shipping. Other items, if in stock, are ready to ship within 1-2 days. Orders including handmade products will ship when all products are ready to go. Digital downloads are sent immediately upon payment via your email address.
Tracking + Shipping Times
>>>Please be mindful of Covid-19 and Holiday related shipping delays. The USPS is working hard to get your package to you! Your patience is appreciated.
You will receive a tracking number via email once your physical order has been shipped. Orders ship USPS First Class and typically arrive within 3-5 business days after shipment. There will be no tracking number for digital downloads as they are sent immediately via your email address. There will also be no tracking numbers for orders weighing under 3.5 ounces (this is often stickers and magnets). Because these orders are so light, no tracking helps keep shipping costs low! These orders typically take from 3-10 business days to arrive after shipment. You will still receive an email from the shop when your order ships.
Returns + Exchanges
All sales are final and returns and/or exchanges are not accepted. However, if you have any problems with your order, please contact us! An example of a problem with your order would be receiving damaged item(s), and/or incorrect item(s) from your order. If this happens, please contact me with photos of the damaged and/or incorrect item and package and the packing slip (if applicable) within a week of delivery so I can try to remedy the situation.
Lost or Stolen Packages
Affirm Your Joy is not responsible for any lost and/or stolen packages. Please double check your shipping address when checking out and make sure you are shipping to a secure location. Once items are in the hands of USPS, it is no longer in Affirm Your Joy's control or responsibility. However, I will do my best to assist you!